Terms & Conditions

Payment

Our store accepts all major credit card payments via PayPal gateway. All prices are displayed and charged in AUD.

Returns & Exchanges

We take pride in creating our garments, and customer satisfaction is extremely important to us.

We are happy to provide you with a refund or exchange based on the below conditions;

A return is requested within 10 days of receiving your order
The item is returned unworn, unwashed and in perfect condition with all tags attached and in its original packaging.

Customer is responsible for the cost of return shipping.

Once the item is received and meets all requirements, a refund or exchange will be processed within 5 business days.

To organise a refund or exchange please contact us at hello@sanserie.com

Shipping

All orders are processed within one business day. A shipping confirmation email will be sent with your tracking number provided.

Australia Post

Australia - Standard Shipping FREE (2-5 Business Days)
Australia - Express Shipping $15 (1-2 Business Days)
New Zealand - Standard Shipping $15 (3-10 Business Days)
Rest of World - Standard Shipping $30 (5-15 Business Days)

International orders may incur additional fees. Please ensure you are familiar with your counties import tax laws.

Sanserié is not responsible for delays in shipping or delivery due to nature or uncontrollable events OR lost or stolen goods.

For any further inquiries please contact us at hello@sanserie.com